Data Center Support Services

The support of a data center is critical for ensuring the seamless operation of the infrastructures and systems it hosts. Lancom has top-level experience in managing and supporting similar infrastructures at any scale, as it owns and operates three data centers in the country with continuous uptime, while supporting its customers’ data centers with the same consistency.

At Lancom, we combine a unique set of services specially designed to meet the critical operational needs of your data center. We fully take responsibility for the operation of your electromechanical infrastructure, setting and continuously monitoring critical performance indicators, while developing processes that ensure its maximum availability and energy efficiency. Lancom’s support services are divided into various categories, depending on the needs and requirements of each organization. A detailed description of the support services we provide includes the following:

1. Infrastructure Management

We adopt a holistic approach to the operation of your data center and take overall responsibility for the performance of your infrastructure. We define set       points and continuously monitor them, while implementing appropriate processes that will ensure the optimal availability and energy efficiency of your          electromechanical infrastructure.

• Power Supply Systems: Continuous availability through generators and other energy management mechanisms.
• Cooling & HVAC: Management of temperature and humidity to ensure that servers, network equipment, and all other data center systems operate within acceptable temperature limits.
• Space Management: Optimization of available space for the proper hosting of systems and avoidance of overloading.
• Cable and Connectivity Maintenance: Organization of network cabling, optical fibers, and other wiring to reduce errors and failures, while facilitating new installations and maintenance.
• Optimization of Operation and Increased Efficiency: Continuous monitoring of the infrastructure to enhance the operation and efficiency of your data center.
• Immediate Response to Malfunctions: If any malfunction occurs at the infrastructure level, our experienced engineers will address it immediately to prevent downtime and service interruption.

2. Network Management

Network support is a fundamental pillar of data center operation and includes:

• Network Monitoring: Continuous monitoring of network performance to identify and fix problems before they affect infrastructure operation.
• Bandwidth Management: Effective allocation of available bandwidth to ensure smooth data flow of the infrastructures.
• Firewall and Security Management: Monitoring and optimizing network security to prevent attacks and data leaks.
• DNS and DHCP Services: Essential functions for traffic routing if necessary.

3. Systems and Software Support

• Server Management: Includes installation, configuration, upgrade, and maintenance of servers at the hardware level.
• Operating Systems Support: Support for server operating systems like Windows Server, Linux, and others, with regular updates and problem fixes.
• Data Backup and Recovery: Creation of regular backups and ensuring the ability to recover data in case of failure or disaster.
• Application Support: Maintenance and optimization of applications hosted in the data center, such as databases (SQL, Oracle), web applications, ERP systems, etc.

4. Security and Compliance

Security services are essential for protecting data and systems. The service includes:

• Security Monitoring (Security Operations Center): Continuous monitoring to detect and respond to suspicious activity in the installed infrastructures.
• Incident Management: Procedures for reporting, handling, and analyzing security incidents.
• Physical Security Management: Installation and management of access systems, such as entry cards, biometric controls, and security cameras.
• Compliance with Standards: Ensuring that the data center follows security best practices and complies with international standards such as ISO 27001 and GDPR.

5. Operations Support

Operations support services in the data center ensure continuous operation with minimal interruptions. The service includes:

• 24/7 Helpdesk: An available support center to address issues and requests from the customer’s engineers, ensuring quick fixes.
• Remote Hands and Smart Hands Services: Physical presence of technical personnel at the data center site to perform actions such as system reboots, equipment changes, or problem diagnostics.
• Updates and Fixes (Patch Management): Regular installation of security updates and software improvements on data center systems.

6. Disaster Recovery & Business Continuity

These services ensure the continuous operation of the data center in case of disaster:

• Creation of Disaster Recovery Plan: Planning for the restoration of operations after major incidents, such as natural disasters or significant system failures.
• Data Replication to Remote Locations: Using geographically dispersed data centers to ensure uninterrupted operation.
• Regular DR Tests: Disaster simulations to ensure that the recovery plan can be executed effectively.

7. Performance Management & Optimization

• Performance Monitoring: Use of monitoring tools to identify bottlenecks or failures in systems and the network.
• System Optimization: Analysis and optimization of the performance of data center systems and resources, such as storage, memory, CPU, and networking.

8. Migration Services

Migration services include:

• Data and Systems Transfer: Secure transfer of data from other locations or older systems to a new data center.
• IaaS Migration: Installation, configuration, and management of IaaS that have been transferred to the new infrastructure.
• Project Planning and Execution: Collaboration with your business for proper migration planning to minimize downtime.

The above categories of services can be provided individually, in combinations, or all together.

Note: Support in a data center covers a wide range of services, including infrastructure management, networks, security, systems, and operations, aiming for uninterrupted operation and ensuring the data and services hosted there.

The reliability and efficiency of the data center depend on the quality and consistency of these services, and Lancom is the appropriate partner for their implementation, with the consistency and dedication that distinguishes it in every project it has undertaken.